1. About my services

Simon Gluck Property Photography is a sole-trader business based in Shrewsbury, Shropshire.

I provide property photography, video, drone photography and video, and visual roof inspections for homes, businesses and other properties.

By booking my services, you agree to these Terms and Conditions. Your legal rights are not affected by them.

2. Bookings and prices

I will confirm the agreed services, price and any additional charges before your booking is confirmed.

Your booking is confirmed when I have accepted it and we have agreed the details.

Any extra work or costs must be agreed with you first.

3. Travel charges

Travel within 15 miles of my base in Shrewsbury is included.

For properties beyond this area, I charge 50p per mile for the additional distance travelled beyond the 15-mile radius, on both the outward and return journeys.

I will tell you the travel charge as part of the quote or booking information.

4. Payment

Unless we agree otherwise, payment is due within 30 days of the invoice date.

If payment is late, I may take reasonable steps to recover the amount owed. Any interest or additional charges will only be applied where legally permitted.

5. Access and preparing the property

You must make sure I have permission to access and photograph or film the property.

Please arrange access in advance and make sure the property is ready for the agreed work. Tell me about any known hazards, restricted areas or important safety concerns before I arrive.

If I arrive at the agreed time but cannot access the property because keys, access codes, appointments or other arrangements have not been organised, I may charge a £45 failed-access fee.

This fee is intended to cover my wasted time and travel. It will only apply where the access arrangements were your responsibility, the fee was made clear before you booked, and the charge is fair and legally permitted.

If I can complete part of the agreed work, I will charge fairly for the work completed and any agreed additional costs instead of automatically charging the full fee.

6. Photography, video and delivery

I aim to deliver finished photos within 24 hours of the shoot and videos with 48 hours. This is a target rather than a guarantee, unless we agree otherwise in writing.

My service includes the work agreed at booking. Extra edits, additional visits or new work may cost more, but I will agree the price with you first.

I use my professional judgement when taking and editing images. I aim to present the property attractively without deliberately misrepresenting its condition or features.

7. Drone work and roof inspections

I have drone insurance, a CAA Operator ID and a Flyer ID.

All drone work depends on suitable weather, safe conditions, airspace restrictions and any permissions required by law.

I will not fly if I believe a flight would be unsafe or unlawful. If a flight cannot go ahead, I will discuss rearranging it or another suitable option with you.

Roof inspections using photos or video are visual inspections only. They are not structural surveys, building surveys or guarantees that a roof is free from defects.

8. Cancellations and rearrangements

I understand that plans can change, so I aim to be flexible.

Please give at least 24 hours' notice if you need to cancel or rearrange a booking. If you give less notice, I will normally try to rearrange the booking without a cancellation charge where practical.

If you cancel at short notice or do not attend, I may charge a fair amount for reasonable costs or losses caused by the cancellation, where legally permitted. I will not impose an unreasonable penalty.

If I arrive but cannot gain access because the necessary arrangements have not been made, the £45 failed-access fee in Section 5 may apply, subject to your legal rights.

There is no cancellation charge if a job cannot safely go ahead because of bad weather or unsafe drone conditions. I will work with you to arrange another date.

If I need to cancel, I will let you know as soon as possible and offer to rearrange the booking or refund any payment due for work I cannot provide.

Consumers who book online, by phone or away from my business premises may have a legal right to cancel within 14 days. Where these rights apply, they take priority over this policy. If you ask me to start work during that period, I may need your express request and acknowledgement of the relevant cancellation rules.

9. Copyright and use of images

I retain copyright in the photos and videos I create.

Once you have paid in full, you may use the finished work to market or advertise the property, including on property websites, social media and in brochures.

You must not resell the files, claim that you created them, or use them for unrelated purposes without my permission.

You must not edit or alter images in a way that misrepresents the property.

10. Portfolio and use of images

I may use selected photos or videos to show examples of my work on my website, social media or portfolio.

I will take care not to reveal sensitive personal information, private documents, security details or other information that should not reasonably be made public.

If you or the property owner raise a reasonable privacy or security concern about an image, please contact me. I will review the concern and remove or replace the image from websites and accounts I control where reasonably requested.

I cannot guarantee removal of copies already shared or published by other people or organisations outside my control.

11. Safety and responsibility

I will take reasonable care when carrying out my work and follow the safety requirements that apply to the job.

You must tell me about known hazards, fragile items and access restrictions before work begins.

Nothing in these terms removes any legal responsibility that cannot lawfully be excluded or limits your statutory rights.

12. Privacy

I use personal information to manage bookings, provide services, process payments and meet my legal obligations.

Please read my Privacy Policy on this website for more information about how I collect, use and protect personal information.

13. Contact and complaints

If you have a question or are unhappy with any part of my service, please contact me so we can try to resolve the issue fairly.

Business: Simon Gluck Property Photography

Email: simon@gluckphotography.co.uk

Address: 86 Meole Crescent, Shrewsbury, Shropshire, SY3 9ER

14. Governing law

These terms are governed by the laws of England and Wales. Any legal rights you have as a consumer remain unaffected.